What people ask before booking

The turn, almost always. A straight flight will take a surprisingly long object; a flight with a quarter or half landing at the top will not. What matters is the diagonal available at that turn, which is why we measure it rather than eyeballing the stair width.

It is a longer day rather than a problem, and it needs crewing for. The complication in Putney is that top-floor flights are frequently narrower than the ones below them, and loft flights narrower again, because they were added after the house was built. A wardrobe that clears the first turn may not clear the second.

Not necessarily. Carrying down is kinder on the crew than carrying up, but lower-ground access in SW15 usually means a flight of steps, a light well, or a side return to negotiate first — and the turning space at the bottom is often tighter than anything upstairs.

Sometimes, with the right equipment and the freeholder's agreement. It is a specific plan rather than an improvisation, so it has to be established at survey. In a conversion it also means using space that is not yours, which is another reason to raise it early.

We tell you at survey rather than at the door. That is not a failure of the move, it is information you need in order to decide whether to sell it, store it, or dismantle it further. What we will not do is discover it with four people and a deadline.

Typically the freeholder maintains the communal parts and recharges the leaseholders, which is exactly why marks get chased. We protect the route through shared halls and staircases as standard, and we would rather spend ten minutes putting runners down than have that conversation later.

As little as possible, and never with the front door wedged open longer than the carry requires. We work to one side of the hall where the width allows it. If a neighbour has a particular need that day, tell us and we will plan round it.

Many SW15 leases do, usually about access, alterations and sometimes hours. It is worth a look before you book a date. We cannot advise on your lease, but we can tell you what a managing agent will typically want to know.

Different and generally better organised. The porter will want notice, the lift will need booking for a window long enough to do the job, and there may be restrictions on days or hours. Ask for all three as soon as you have a date.

In most of the postcode, yes. Controlled parking covers the conversion streets and the bays outside a divided house serve several flats at once. We apply through Wandsworth in advance — it cannot be arranged on the morning.

On the Lower Richmond Road side and around the town centre, often further than you would like, because the nearest legal standing is not outside the door. That carrying distance is part of what the survey measures and part of what the quote reflects.

Beds, wardrobes and tables as standard, and rather more of it here than in a house, because dismantling is frequently the only way past a turn. Flat-pack that has already moved once may not survive a second dismantling, and we will say so rather than find out at the far end.

Usually. In a managed block, check first — some restrict weekend moves or charge for out-of-hours access, and that shapes the whole plan.

Fuel, gas bottles, fireworks, solvents, open paint, anything corrosive. Plants and perishables at your own risk. You get the list before the day rather than at the door.

Send the form with both addresses, the floor at each end, and roughly what is going. We come back with the questions that raises — usually about the staircase — and then arrange a survey. The written quote follows the survey.

Because a phone call cannot see the turn at the top of your stairs, and in this postcode that single feature decides more about the job than anything you could tell us in words.

Store it while you decide, which is much the commonest use of storage here. Goods are collected, listed and held, and you are not forced into selling things in the same week you are moving.

For as long as the gap runs. The terms, including notice for redelivery, are set out in your booking contract in writing rather than implied on a web page.

France, Spain, Italy and Portugal by road, each with its own page. The staircase question follows you — a Paris apartment poses exactly the problem a Putney conversion does, so we measure both ends.