Privacy policy

Who we are

Putney Removals operates this website and acts as data controller for the personal information described here. Contact details sit on the contact page.

What we collect, and what for

The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where you have one, and whatever you write in the notes. All of it exists to let us answer the enquiry, arrange a survey and prepare a quotation.

Reach us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Separately, Google Analytics reports anonymous usage — pages opened, approximate location, device type. Those figures are aggregated and identify nobody.

The basis we rely on

Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking, we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.

Who else sees it

Your enquiry goes to our own lead-handling system so the right person picks it up. Beyond that it travels only where the job needs it — a storage operator where goods are held, a customs agent and carrier on a European move, our insurers if a claim is raised.

Google reCAPTCHA guards the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.

How long it is kept

Enquiries that never become bookings are held while the move remains a realistic prospect, then deleted. Completed job records stay for the period accounting, insurance and the law require.

What you can ask for

A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.

Cookies

We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here except the form's spam protection.

If this changes

Material changes appear on this page. The policy covers this site and the enquiries made through it.